lil tunabox 0 Posted October 30, 2017 hi there, about 20 or so minutes ago i brought a $10 bond but cannot claim for some reason? so i tried buying the $5 one and its doing the same. could someone please help me? Share this post Link to post Share on other sites
Iron Logic 910 Posted October 30, 2017 Would you be able to supply me with your ORDER ID and TRANSACTION ID so that I can submit a ticket for you? They will usually start with '2017' or '420'. Share this post Link to post Share on other sites
lil tunabox 0 Posted October 30, 2017 2017-1029-2348-05-103 (42170405). Share this post Link to post Share on other sites
lil tunabox 0 Posted October 30, 2017 42170398 thats the one for the $10 thats the only number i have from email sorry Share this post Link to post Share on other sites
52xp 308 Posted October 30, 2017 3 hours ago, lil tunabox said: 2017-1029-2348-05-103 This is the ID we need, and if you didn't receive one for one of the two donations then usually it means it hasn't processed yet. We can submit a ticket for this one but there's nothing we can do until we have an Order ID for the other one. Share this post Link to post Share on other sites
lil tunabox 0 Posted October 30, 2017 i did get another one but i had exited from the page, does it get sent to my email? Share this post Link to post Share on other sites
lil tunabox 0 Posted October 30, 2017 i think this is the $10 one 2017-1029-0538-47-137 Share this post Link to post Share on other sites
52xp 308 Posted October 30, 2017 8 minutes ago, lil tunabox said: does it get sent to my email? It does get sent to your e-mail. 3 minutes ago, lil tunabox said: i think this is the $10 one 2017-1029-0538-47-137 Is this the one that you haven't received? Share this post Link to post Share on other sites
lil tunabox 0 Posted October 30, 2017 i believe so, it was second in my email Share this post Link to post Share on other sites
lil tunabox 0 Posted October 30, 2017 can you check for me please? Share this post Link to post Share on other sites
52xp 308 Posted October 30, 2017 The email will tell you which it was. This is an example: The "Total Price: " is how you will know which Order Number matches up. Share this post Link to post Share on other sites
lil tunabox 0 Posted October 30, 2017 Order Number: 2017-1029-0538-47-137 Order Date: 2017-10-29 Product ID: 87550022 Payment Date: 2017-10-29 Total Price: 10.00 USD thats it there Share this post Link to post Share on other sites
52xp 308 Posted October 30, 2017 25 minutes ago, lil tunabox said: Order Number: 2017-1029-0538-47-137 Order Date: 2017-10-29 Product ID: 87550022 Payment Date: 2017-10-29 Total Price: 10.00 USD thats it there Submitted the ticket for you, buddy. Should be resolved soon. Share this post Link to post Share on other sites
Ramzi 503 Posted October 30, 2017 Logs show that you redeemed all of your donations. You may PM me if you believe this is not correct. @lil tunabox Share this post Link to post Share on other sites
