Ramzi recently closed my ticket about only 1 item being missing yet when i go to my log it clearly shows more missing and not in the bank.
https://prnt.sc/t39w7z
Charmed partyhat, Catalytic pouch.
from changing my donator status back to Asuna and having a look through my bank i noticed that im missing 1k bank space and my grand looting bag (looks like its a lot more items might of been where i had full bank then went down to 1100 and lost them all)