Jean Paul 38 Posted February 3, 2018 General client and can't login fixes. Legenda: Client problems: Client fixes: Java problems: Java Fixes: In-game related issues: In-game related Fixes: Hello fellow player of RuneX, Here at RuneX, we try to get a 100% players satisfaction so let's get your problem solved as soon as possible, shall we? The provided fixes are the most common fixes and should help you out in 95% out of all problems. If not I ask you to PM me and I'll help you out with teamviewer. First of all, use and try this amazing tool from our programmers to fix the problem (If it's client related) https://runex.io/assets/Repair Tool.jar If this didn't help you out please follow and use the provided options below. Note: If you're unsure about which option to select, simply select "Other". Regards, The staff-team Client problems:If it's a client related problem where you receive one of those messages we can help pretty easy. Connection Error: Retrying in - ..... Error Connecting To Server" Your Client Is Outdated RuneX Has Been Updated Your client doesn't load AT ALL. Your client is blank (just a grey client) Cache partially loads but refreshes/wont fully load. Your client won't load as a Java Application. Sorry, an error occurred whilst loading Runescape RuneX Auto-Updater Closes Client Fixes: If it's a client related problem. Spoiler Your data or client is dammaged: Mac/OSX system open up "Terminal" and enter the following commands separately: rm -R ~/.runex rm -R ~/.runex-data If you get a "permission denied" error of some sort, try this and enter the following commands separately sudo rm -R ~/.runex sudo rm -R ~/.runex-data After you did all those steps please redownload the client. Enjoy! Microsoft/... 1. Go to your C drive 2. Click on Users and go to the user you're playing spk on 3. Delete .runex and .runex-data 4. Delete all clients from desktop and downloads folder (again) 5. Re-new java. https://www.java.com 6. Re-download the client from the main site. Your Java is outdated/not set wel Upgrade or download the latest Java version here: https://www.java.com/en/download/mac_download.jsp Download the following as well; Java SE Development Kit 8 and look for the Java SE Development Kit 8u144 - ** take the one that's fit for your software** download http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html Open your "command prompt' and type the following command setx _JAVA_OPTIONS -Djava.net.preferIPv4Stack=true After you did all those steps please redownload the client. Enjoy! Java problems: If you have Java-related issues such as the ones listed please follow the steps from "Java fixes" provided. Most of the time this is for MAC users Upgrade. Your Java is outdated, don't have the right download or needs an upgrade. Java Fixes: Here are the most common fixes for your java issues. Spoiler Your Java is outdated/not set wel Upgrade or download the latest Java version here: https://www.java.com/en/download/mac_download.jsp Download the following as well; Java SE Development Kit 8 and look for the Java SE Development Kit 8u144 - ** take the one that's fit for your software** download http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html Open your "command prompt' and type the following command setx _JAVA_OPTIONS -Djava.net.preferIPv4Stack=true After you did all those steps please redownload the client. Enjoy! In-game related issues: Most of the time this means you have committed an offense. You are not able to login and receive messages as: "you have been banned/UIDbanned" You are not able to login and receive the following message: Your password is incorrect. You are not able to login and receive the following message: This account doesn't exist. please register https://runex.io/forums/index.php?/register/ In-game related Fixes: Here are the most common fixes and solutions. Spoiler Coming soon. 1 2 Share this post Link to post Share on other sites
